First Time Use & Tips

The operations of each fireplace and their remote control will differ, however the standard operations of electric fires is shown in the below table. Please read the manual for detailed operations on your fireplace.

Should the heater overheat, an automatic cut out will turn the heater off and it will not come back on without being reset. It can be reset by disconnecting power at the main electrical panel and waiting 5 minutes before plugging the unit back in.

The reflector screen is cleaned in the factory during the assembly operation. During shipment, installation, handling, etc., the screen may collect dust particles; these can be removed by dusting lightly with a clean dry cloth. To remove fingerprints or other marks, clean the reflector screen damp cloth. Never use abrasive cleaners. Dry the screen completely with a lint free cloth to prevent water spots.

1. Remove the battery cover screw. Push down on the battery cover located on the back of the remote control. Slide the battery cover open. 
2. Install 3V (CR2032) Lithium battery in the battery holder. The positive (+) side of the battery faces up. 
3. Close the battery cover and put the screw back in place.

Certain electric fireplace remote controls run on AAA batteries hence follow 1 to 3 steps for AAA batteries.

• Download and install the Flame Connect app on your mobile device and create an account. 
• With the app you can add an extra level of personalization, such as saving customized mood settings. 

• Connect your electric fireplaces.
• Add as many fireplaces as you like to the Flame Connect App. 
• Personalize your product.
• Change modes and settings on your fireplace to suit your mood. 
• Secure your device.
• Take ownership of a product to prevent unauthorized access.