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Should the heater overheat, an automatic cut out will turn the heater off and it will not come back on without being reset. It can be reset by disconnecting power at the main electrical panel and waiting 5 minutes before plugging the unit back in.

The reflector screen is cleaned in the factory during the assembly operation. During shipment, installation, handling, etc., the screen may collect dust particles; these can be removed by dusting lightly with a clean dry cloth. To remove fingerprints or other marks, clean the reflector screen damp cloth. Never use abrasive cleaners. Dry the screen completely with a lint free cloth to prevent water spots.

1. Remove the battery cover screw. Push down on the battery cover located on the back of the remote control. Slide the battery cover open. 
2. Install 3V (CR2032) Lithium battery in the battery holder. The positive (+) side of the battery faces up. 
3. Close the battery cover and put the screw back in place.

Certain electric fireplace remote controls run on AAA batteries hence follow 1 to 3 steps for AAA batteries.